Everything you need to know about SHOOTER, your order and our products.
Orders
How do I place an order?
Choose your item and size, add it to your cart, then follow the checkout steps.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We'll let you know what options are available.
How can I check my order status?
Check your order emails for updates. If you need help, contact us with your order number.
Will I receive an order confirmation?
Check the email address you entered at checkout for your order confirmation. If you can't find it, check your spam folder or contact us.
Products & sizing
What sizes are available?
Available sizes are listed on each product page.
How do I choose the right size?
Check the measurements and fit details on the product page before ordering. Contact us if you need help choosing.
Where can I find the size guide?
Look for sizing information on the product page. If you can't find what you need, contact us.
Will products be restocked?
Restocks aren't guaranteed. Keep an eye on the store for availability updates.
Are the product colors shown online accurate?
We aim to show colors clearly, but they may look different depending on your screen and lighting.
Shipping
Where does SHOOTER ship?
Shipping availability is shown at checkout. Contact us if you're unsure whether we deliver to your location.
How long does shipping take?
Shipping times vary by location. Check the shipping information at checkout or contact us for current details.
How much does shipping cost?
Available shipping rates are shown at checkout before you place your order.
How can I track my order?
Check your shipping email for tracking details, if available for your order.
What happens if my package is delayed?
Check any tracking updates first, then contact us with your order number if you need help.
Returns & exchanges
What is SHOOTER's return policy?
Return terms may depend on the item and order. Contact us before sending anything back for the current policy.
Can I exchange an item for another size?
Contact us with your order number and the size you need. We'll confirm whether an exchange is possible.
What condition must an item be in to be returned?
Please contact us for the current return requirements before sending an item back.
How do I start a return?
Contact us with your order number and the reason for your return. We'll share the next steps.
What happens if I receive a damaged or incorrect item?
Contact us with your order number and photos of the item so we can look into it.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout.
Is my payment information secure?
Enter your payment details through checkout. Contact us if you have a question about payment security.
When will I be charged?
Check the payment details at checkout for when your selected method charges you.
Products & care
How should I wash my SHOOTER clothing?
Follow the care label on your item for washing instructions.
How should I care for the printed graphics?
Follow the garment's care label and avoid applying direct heat to printed areas.
What materials are your products made from?
Check each product page or garment label for material details.
About SHOOTER
What is SHOOTER?
SHOOTER is an independent streetwear brand making bold, minimal, modern clothing.
Where is SHOOTER based?
Contact the SHOOTER team for location details.
How can I contact SHOOTER?
Use our Contact page to get in touch.
Still have questions?
Can’t find what you’re looking for? Contact the SHOOTER team and we’ll help.